FREQUENTLY ASKED QUESTIONS
At Frederick Benjamin Grooming, we’re available to answer any questions you have about our men’s grooming products. Before emailing us at email@example.com, please check out the most common questions below.
Q. How long will it take my order to arrive?
Your product(s) will arrive within 5-7 business days after you place your order. In some rare cases, products take longer to arrive due to factors out of our control.
Q. What is your refund policy?
If for any reason you are not thoroughly satisfied with your purchase, you can return the Frederick Benjamin product(s) in all the original packaging within the first 30 days of the date of purchase for a full 100% refund. Email us with your order number and what you are not happy with and we will provide directions for returns.
Q. What do I do if my package arrives damaged?
If you receive damaged product in the mail, such as a leaky or broken bottle, we apologize. Please email us at firstname.lastname@example.org, with a photo of your damaged product, and we will send out a replacement product to you immediately. A replacement product will typically ship within 24 hours of receiving your email.
Q. What if I receive an order that is not correct?
If you receive the wrong product(s), please send us an email at email@example.com. We will we will ship you the correct product and make arrangement to return the product you didn’t order.
Q. Do you ship outside of the US?
Q. I am interested in carrying Frederick Benjamin products at my barber shop. How do I get information about wholesale prices?
Excited to hear! Please visit our wholesale page and fill out the form. Or you can drop us an email at firstname.lastname@example.org
Q. Where is my order?
You can track your order by logging into your account.
Q. Does my referral code expire?
Your referral code is good for 1 year.
Q. Can I return or exchange my order?
It is our goal to ensure you’re 100% satisfied with our products, but if you are unhappy with your purchase for any reason, please contact us within 30 days of purchase to process a hassle-free return. Please refer to our Return Policy for further instructions.
Q. Where do you ship?
We ship worldwide.
Q. What forms of payment do you accept?
We accept, Visa, MasterCard, American Express, Discover, Paypal and Apple Pay.
Q. How will I know if my order successfully went through?
You will receive an order confirmation email which contains the details of your order. Please save this email for your record as it is your receipt. It includes your order number, the details of the products and prices, taxes, shipping method and charges (if applicable), and shipping and billing information.
Q. How do I manage my subscription?
Please log into your account to manage, modify, or cancel your subscription service.
Q. How do I modify my subscription?
You can customize up to 3 days before the order processing date.
Q. What if my address changes?
If you need to update your shipping address, please log in to change it or contact us directly at email@example.com
Q. Can women use my products?
Yes! Even though our products are designed for men, women enjoy them as well, especially the shaving items for the bikini line and legs.
Q. Do you test any of your products on animals?
We do not perform animal testing on any of our products.
Q. How should I dispose my containers?
Please kindly recycle all of our containers, because you can.
Q. Are Frederick Benjamin products safe for use on children?
Our products are made for people ages 13 and older for the most part. The shampoo and conditioner has a tingling effect and could be a bit much for younger kids. Please note they are not tear free.
Q. What is the shelf life of Frederick Benjamin products?
Because our products are made from natural ingredients, they have a 2-year shelf life -- unless otherwise noted on the product label and online description.
Q. I have allergies. How do I know your products will be safe to use on my skin?