FREQUENTLY ASKED QUESTIONS
At Frederick Benjamin Grooming, we’re available to answer any questions you have about our men’s grooming products. Before emailing us at email@example.com, please check out the most common questions below.
MOST ASKED QUESTIONS
Your product(s) will arrive within 5-7 business days after you place your order. In some rare cases, products take longer to arrive due to factors out of our control.
If for any reason you are not thoroughly satisfied with your purchase, you can return the Frederick Benjamin product(s) in all the original packaging within the first 30 days of the date of purchase for a full 100% refund. Email us with your order number and what you are not happy with and we will provide directions for returns.
If you receive damaged product in the mail, such as a leaky or broken bottle, we apologize. Please email us at firstname.lastname@example.org, with a photo of your damaged product, and we will send out a replacement product to you immediately. A replacement product will typically ship within 24 hours of receiving your email.
If you receive the wrong product(s), please send us an email at email@example.com. We will we will ship you the correct product and make arrangement to return the product you didn’t order.
You can track your order by logging into your account.
Your referral code is good for 1 year.
It is our goal to ensure you’re 100% satisfied with our products, but if you are unhappy with your purchase for any reason, please contact us within 30 days of purchase to process a hassle-free return. Please refer to our Return Policy for further instructions.
We ship worldwide.
We accept, Visa, MasterCard, American Express, Discover, Paypal and Apple Pay.
You will receive an order confirmation email which contains the details of your order. Please save this email for your record as it is your receipt. It includes your order number, the details of the products and prices, taxes, shipping method and charges (if applicable), and shipping and billing information.
Yes! Even though our products are designed for men, women enjoy them as well, especially the shaving items for the bikini line and legs.
We do not perform animal testing on any of our products.
Please kindly recycle all of our containers, because you can.
Our products are made for people ages 13 and older for the most part. The shampoo and conditioner has a tingling effect and could be a bit much for younger kids. Please note they are not tear free.
Because our products are made from natural ingredients, they have a 2-year shelf life -- unless otherwise noted on the product label and online description.
Each product page contains an ingredients list. If you know you are sensitive to specific oils or other ingredients, please read carefully.