The F.A.Q's

When will my order ship?

We aim to ship out your order of multicultural men's grooming products as quickly as possible. Purchased items will be shipped within 24-48 hours of the order. We ship packages out Monday through Friday. If an item is out-of-stock or backordered we will ship the product out when we receive it. For multiple items (with one being out-of-stock or backordered) we will ship them out separately.

*Announcements will be made on each product page for any out-of-stocks and back orders.

USA SHIPPING

How much does shipping cost?

USA Orders:

• FREE Shipping:orders over $50 (6 - 8 business days*): $0.00
• Priority Shipping(2 - 3 business days*): $5.00

*Estimated timeframe from when package is dropped in mail and based on our best estimates. Timeframe is not guaranteed.

How long is the transit time?

For Priority Shipping please allow (2-3) business days. If you still have not received your purchase after 10 days, please notify support team by by emailing:  sales@frederickbenjamin.com  

INTERNATIONAL SHIPPING

Do you ship internationally?

YES! We ship world-wide to most countries that USPS and DHL services. Packages typically take anywhere from 2-3 weeks to arrive. Customs can hold up a package for a number of days which can cause delays. We RECOMMEND choosing DHL Express for FAST 2-3 day international shipping as they are the fastest and most reliable service. Be patient and give it at least 30 days. If you think it's stuck or lost in the mail, let us know by contacting us.

How much does international shipping cost?

The price depends on your location and order weight, please use the shipping calculator in the cart. You can see live shipping rates to your location once you add items to your cart and click “Checkout”. Then enter your shipping address and click “Continue” to your live rates. What about duties and fees? We are NOT responsible for any customs fees incurred from imported goods. Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Canada: 
The government of CA reserves the right to collect Import taxes on all goods entering Canada with a value over $20 CDN. (*exchange rates vary daily) Canada Post collects any taxes due per the import laws of Canada and they also add a $10 CDN fee for collecting and processing the payment.

Europe: 
Customs charges may be applied to imports into the EU with a value over £15 for VAT (Imports from the Channel Islands the value is £0). All items valued over £135 will attract import duty. Imported gifts valued over £36 sent between private individuals will also attract VAT. Queries about content or handling fee should be referred to Royal Mail International Tel: 03457 740 740

What currency do you charge in?

We only collect in USD (United States Dollars) and any conversion rates are not in our control.

RETURNS & EXCHANGES

Do you accept returns?

Please note that we do not refund shipping charges on the original purchase. Additionally, return shipping charges are the responsibility of the customer. In order to return an item, please email us at sales@frederickbenjamin.com for instructions on returning our shipment. Send the package back to us at the address below, preferably with a method that includes tracking and signature confirmation to ensure that we received the box. We will process your refund when we receive the returned items.

SHIP PRODUCTS TO:

Frederick Benjamin Grooming
att: Return 
2305 NW 30th Place 
Pompano Beach, FL, 33069 
United States